What should you do if you are involved in an accident?

No matter how minor, it is wise to report every accident to the police to ensure that an accurate report is on file in case any problems should arise later. Then, contact the registered collision repair shop of your choice that can assist you with the processing of your claim.


If your insurer and your chosen repair shop cannot agree on how your vehicle should be repaired or what it should cost, what can you do?

What to do in various types of auto insurance scenariosDue to the conditions under which damage may first be viewed or because some of the damage may be hidden, it is quite common to require supplemental approval of additional repairs or costs from your insurer. You have paid a substantial amount of premium for your insurance and your insurer must negotiate in good faith with your chosen registered collision repair shop for the proper repairs to return your vehicle to pre-accident condition. If an agreement cannot be reached, you have the right to demand arbitration of the issue. Refer to the arbitration clause of your insurance policy.


If there is a problem with the repair job, who should you contact?

First, contact the manager of the shop. If your problem is still not resolved, contact your insurer's claims manager. You may also want to contact the local offices of the Better Business Bureau or the Consumer Protection Division of the Attorney General's office. Massachusetts has some of the strongest consumer protection laws in the country to help protect you.



What Our Clients Are Saying

Marguerite Widell

five star customer review

I have been going here for over 25 years. The service is great and the work is superior. Would not go any other place.


Jake Wachtmann

five star customer review

The service was excellent, the people were friendly and they handled my car perfectly. I recommend Carlisle Auto to anyone who needs an outstanding repair job.


John DeBruzzi

five star customer review

We have exclusively used Carlisle Auto Body for over 20yrs! Work is EXCELLENT! Dean and Bill are always specific as to what they will do and then they DO IT!

Facility is clean, bright, modern- and finished product shows it too. My latest work for them was done early too! And for less than they quoted! How many times does that happen? I hope to NEVER need body work again, but if I do Carlisle Auto Body gets the job!




Need General Auto Care?

Our sister company, Carlisle Automotive Repair, provides the same level of expert service and care for your vehicle’s general maintenance and repair needs.